Shipping & Return Policy



All domestic orders are shipped through UPS. However, for Alaska and Hawaii, USPS might be used.

We want to get your order out to you as soon as possible! Once your order is placed, we usually ship the same day or the following business day. Orders in the USA should arrive within 2-7 business days with ground shipping. Our fulfillment center is in Los Angeles, California so if you are close to us, it will arrive sooner. We process and ship packages Monday - Friday from 9:00am P.T. - 6:00pm P.T.

We also offer UPS 2nd Day Air (excluding Puerto Rico) and 3 Day Select shipping if you want to expedite your order.

If your billing address and contact information does not match the credit card you use, the order will be declined.

Your tracking number will be e-mailed to you once your order is on its way! If you have any questions or concerns, you can contact us at or at 213-746-1285.


VELZERA ships to most foreign countries. International shipping is done via UPS.

Please Note: International shipments may be subject to import taxes, duties, and customs fees, which are levied once your package reaches the country of destination, and are the sole responsibility of the customer. VELZERA cannot predict what your particular duties, taxes, cutoffs fees may be. We are not responsible for payment of customs, taxes, and duties. For more information regarding your country's customs policies please contact your local customs office. Orders that are refused will be charged the original shipping plus return shipping to us.


All claims for shortage or damaged material must be made in writing within 5 days after receipt of delivery. Goods sold with the understanding that we will furnish new material for any proving defects through manufacture, but under no circumstances shall we be under any liability of any kind.